The payload error affecting video recordings in the mobile app has now been resolved in the new app version 7.5.0. We previously identified the issue and implemented a fix, and users can now record videos as normal without needing to limit recordings to 30 seconds. If you’re not yet on version 7.5.0, please update the app to ensure the issue is fully resolved. Thank you for your patience while we worked to address this.
Posted Mar 02, 2026 - 09:42 GMT
Update
We are continue to work on a fix for this issue, apologies for the inconvenience.
Posted Feb 26, 2026 - 08:38 GMT
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 19, 2026 - 14:28 GMT
Investigating
We’re currently investigating a payload error affecting video recordings in the mobile app. The issue has been identified, and our team is actively working on a fix.
In the meantime, please limit recorded videos to approximately 30 seconds, depending on your camera settings, to help avoid this error.
We apologise for the inconvenience and appreciate your patience while we resolve this issue.