Issue with video uploads via mobile app

Incident Report for Acaboom

Resolved

The mobile app update containing the fix for this issue has been approved by the app store and is available to download for all users

Posted Jan 26, 2026 - 10:33 GMT

Identified

We have identified the cause of the issue and have implemented a fix via a mobile app update, which is currently pending approval by the app store.

Once approved, the update will be available to download, which should fix the issue for any affected users.

Posted Jan 23, 2026 - 13:48 GMT

Investigating

We are aware of and investigating an issue affecting some users with the video upload feature in the mobile app.

Some users are reporting error message "Upload failed: 413" for videos uploaded which exceed a certain length.

Our development team are hard at work investigating the issue.

Posted Jan 22, 2026 - 11:46 GMT

This incident affected: Mobile app.