The performance issues have been resolved. The slowdown was related to background data processing and certain searches not running as efficiently as they should. We’ve made adjustments and everything is back to normal.
Apologies for any inconvenience, and please contact support if you notice any further issues.
Posted Oct 16, 2026 - 14:16 BST
Update
All systems are now running normally. We will continue to monitor the situation to ensure things remain stable.
If you are still experiencing issues, please contact support. Thank you for your patience.
Posted Oct 16, 2026 - 13:38 BST
Monitoring
A fix has been applied for the login issues some users were experiencing, and we are now monitoring the situation to confirm that everything is working as expected.
Once again, we apologise for any inconvenience caused. If you are still experiencing issues, please contact support.
Posted Oct 16, 2026 - 10:49 BST
Identified
We have identified the cause of the login issues some users are experiencing and are currently applying a fix.
We’ll share another update once the fix has been deployed and we’ve confirmed that logins are working normally. Thank you for your patience.
Posted Oct 16, 2026 - 10:36 BST
Investigating
We are currently investigating reports of users experiencing issues logging in. Our team is actively looking into the cause and working toward a resolution.
We’ll share another update as soon as we have more information. Thank you for your patience.